Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at West Virginia CTC Cluster to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

In adherence to the social distancing recommendations provided by the CDC, we have implemented strict protocols at our clinic to ensure the safety of our patients and staff.

  • Patients who have active symptoms of illness or a fever of 100 degrees or higher must call ahead to arrange after-hours dosing.
  • The number of people allowed inside the building at any given time is restricted based on county, state, and federal guidelines.
  • The number of people waiting in line is restricted based on county, state, and federal guidelines, and those present must maintain a minimum distance of six feet from one another.
  • To maintain line restrictions, patients are asked to wait in their cars until direction is given.

For specific information regarding these changes and limitations, please contact us directly.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at West Virginia CTC Cluster.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.
  • We are in communication with our local health department to receive important community-specific updates.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit


Now accepting Medicare! Please call today for more information.

24/7 Appointment Scheduling

At West Virginia Comprehensive Treatment Centers, our commitment to quality service starts with the admissions process. The criteria and procedures described on this page are necessary to ensure that you receive the care that is best suited to your specific needs. In order to ensure that your admissions experience is as efficient and productive as possible, please carefully review the following information.

First, in order to begin medication assisted treatment at West Virginia Comprehensive Treatment Centers, prospective patients must meet all three of the following requirements:

  • Must be age 18 or older
  • Must have been dependent upon opioids for at least one year
  • Must be in a state of withdrawal for at least 20 to 24 hours (unless pregnant)

Once eligibility for treatment has been confirmed, patients will be scheduled for their intake appointment. This appointment will take between two and four hours. In order to be admitted for treatment, patients must bring the following with them to their intake appointment:

  • Valid photo identification. We accept state-issued ID cards, driver’s licenses, and passports.
  • Proof of insurance, if the patient intends to use insurance benefits to pay for treatment.
  • Payment for intake fees. Even patients with insurance coverage must pay their intake fees during this initial appointment. Acceptable forms of payment are cash, money orders, and credit cards issued in the name of the person who is paying. West Virginia Comprehensive Treatment Centers do not accept personal checks or payment by phone.
  • Patients transferring to one of our centers from another program must arrange for all relevant records to be delivered or faxed to the location where they will be receiving treatment.

During the intake process, patients will be required to complete the following:

  • Paperwork to confirm eligibility and to document personal history. This documentation will include questions about patients’ treatment history, psychiatric history, medical history, and related issues.
  • A physical examination with one of our physicians. This examination will include a drug test and a TB test. Patients who provide proof of having taken a TB test within the previous two years will not have to take another test during their intake assessment.
  • Female patients will be required to take a pregnancy test.

Pregnant patients must have consent from their OB/GYN to begin treatment, and must sign a release of information form so that we can coordinate care. Pregnant patients who are not seeing an OB/GYN can consult with a West Virginia Comprehensive Treatment Center staff member to get referrals for prenatal care.

Please note this important piece of information regarding medication: Our goal is to provide all prospective patients with the care that they need as quickly and efficiently as possible. However, no patients are guaranteed to receive medication on their first day. Our medical staff will determine the appropriateness of first-day prescription medication administration on a case-by-case basis.

For additional information about the admissions process or for answers to any other questions about West Virginia Comprehensive Treatment Centers, please contact us at your convenience. We look forward to helping you take your first steps toward a healthier, drug-free, and happier future!