Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at West Virginia CTC Cluster to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

In adherence to the social distancing recommendations provided by the CDC, we have implemented strict protocols at our clinic to ensure the safety of our patients and staff.

  • Patients who have active symptoms of illness or a fever of 100 degrees or higher must call ahead to arrange after-hours dosing.
  • The number of people allowed inside the building at any given time is restricted based on county, state, and federal guidelines.
  • The number of people waiting in line is restricted based on county, state, and federal guidelines, and those present must maintain a minimum distance of six feet from one another.
  • To maintain line restrictions, patients are asked to wait in their cars until direction is given.

For specific information regarding these changes and limitations, please contact us directly.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at West Virginia CTC Cluster.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.
  • We are in communication with our local health department to receive important community-specific updates.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit

Insurance & Payment Information

Now accepting Medicare! Please call today for more information.

24/7 Appointment Scheduling

At West Virginia Comprehensive Treatment Centers, we work hard to make each patient’s experience with us both satisfying and successful. To ensure transparency, and to avoid any disruptions in service once treatment has begun, we discuss the costs of our services with all patients, and we address all payment-related issues before the patient begins to receive care.

All patients at West Virginia Comprehensive Treatment Centers receive personalized treatment that has been customized to meet their needs. Because of our commitment to customized care, the cost of treatment will vary among patients depending upon the scope of services received. However, regardless of the final cost of treatment, the following general policies and procedures apply to all patients:

  • All patients are required to pay intake fees during their admission appointment on their first day at our center. Our centers accept cash, money orders, or credit cards that have been issued in the payer’s name. Our locations will not accept personal checks or over-the-phone payments for intake fees or any other treatment-related costs.
  • All patients are expected to pay for services prior to receiving any services. This policy applies to both private pay patients and those who intend to use insurance to pay for their treatment. The frequency and manner with which these payments are made will be determined during the intake process.

Patients who intend to use insurance to pay for their treatment should also note the following:

  • As indicated in the section above you will be expected to pay your intake fees by cash, money order, or credit card during your initial visit.
  • You must provide all documents that are necessary for one our staff members to confirm proof of coverage, verification of benefits, and all other insurance-related issues prior to the start of treatment.
  • You may submit an invoice to your insurance provider to request reimbursement for any up-front costs that you pay out of your own pocket.

West Virginia Medicaid is accepted in all our levels of service and we are contracted with the following MCO’s:

  • The Health Plan
  • Aetna

To learn more about treatment costs and payment policies at West Virginia Comprehensive Treatment Centers, please contact us at your convenience. We look forward to answering all of your questions and helping you to determine the ideal source of treatment for yourself or your loved one.